Returns & Exchanges – Kilo E-Liquids
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Returns & Exchanges

Returns & Exchanges

We very much hope you’ll be happy with the goods you purchase from us.
In the event that you are not completely satisfied with your purchase, the policies set below will assist in guiding your limitations.

Kilo E-Liquids return policy lasts (7) days from the point of receipt of the goods. If (7) days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition it has been received. It must also be in its original packaging. This does not affect your statutory rights.

If you would like to return the goods, please contact our customer support and we will assist you with the process.

  • Please provide your order number and details.
  • Please provide your name and number, and the shipping address.

In order to process and returns, you must return the goods by mailing them back to us at Unit H9 Adam Selfstore 4 Higher Swan Lane. Bolton, BL3 3AQ.
Please ensure all order details including your name, number, and address is included as a reference.

The purchaser will be responsible for mailing any items to be returned or refunded at their own expense. Return shipping costs are non-refundable. If you were to receive a refund, the cost of shipping will not be deducted from your refund, and only the cost of the items will be subject to a refund.

If you are returning an item or items over £15.00, we strongly recommend using a shipping method that includes tracking in the case the postage gets lost.  We will not be able to refund you for the price of the goods until you can prove that they were posted to us, and received.

You must be at least 19 years old to make purchase or browse this website. It is illegal to sell or resell our product to minors. Your age will be verified on checkout using Agechecker.net.

In accordance with State and Local Laws, we do not service the following areas:

  • Arkansas
  • Iowa
  • Indiana
  • Ohio
  • Massachusetts
  • Utah
  • West Virginia
  • Boulder, CO
  • Chicago, IL
  • Cook County, IL
  • Montgomery County, MD
  • Any orders placed from these locations will be cancelled and refunded without notice